Returns & Exchanges

At Harney & Sons, we want you to be completely satisfied with your tea experience. If you are not happy with your purchase, we accept returns on unopened tea products and tea ware within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number to receive a Return Authorization and the correct return shipping address.

• 2.
  Pack Your Items

  Carefully place the unused items in their original packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship the Package

  Affix the provided shipping label and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.